Let your Direct inbox
land on the team’s screen.

Direct messages from your Instagram business account land in your workspace inbox. Several people from your team look at the same inbox, and who is handling it is written above the conversation. Because the inbox is shared, messages do not wait on one person’s phone.

The sender’s name, username and profile photo arrive with the message. At the start of a conversation you do not guess who it is from the username. Because the profile sits on screen, you address the customer by name.

An Instagram conversation can be tied to a record in your customer list. When the same person writes again months later, the past exchange sits on their card. Because the history is at hand, you do not make the customer explain from scratch.

Instagram allows free messaging for 24 hours after the customer writes to you. Workinno shows the remaining time above the conversation. Because the time left is visible, the urgent reply goes first.

You can send tappable options instead of text. The option they pick comes back to you as a reply. When the question becomes a button, the other side answers without opening a keyboard.

You open the photo or video your customer sent inside the conversation, and you send yours from the same screen. On the Instagram side, file size is limited to 8 MB. Because the image sits inside the conversation, a product question is not solved by description.

In long conversations you show which message you are answering by quoting it. The quote is visible on the Instagram side too. Because the subject is clear, the customer does not have to ask which question you answered.

You keep the answers you write often as ready texts in your workspace. Because Instagram does not support templates approved through its own review, these texts go out as plain messages. With the ready text one click away, you do not retype the same answer every time.

Every notification from Meta arrives with its signature, and Workinno does not accept the message before verifying it. A request that fails verification never reaches your conversation. Only what really comes from Instagram enters your inbox.

When you disconnect the account, no new Instagram message arrives. Your earlier conversations stay in your workspace. Even if you detach the account, your history with the customer stays where it is.