Don’t let your WhatsApp
live on one phone.

You connect your own WhatsApp Business account through Meta’s own sign-up flow. Your number stays yours and the message fee goes straight to Meta. Because the account stands in your name, disconnecting is all it takes if you want to move on.

WhatsApp allows free-form messaging for 24 hours after a customer writes to you. Workinno shows that time above the conversation and does not try to send once it runs out. Since the time left is written above the conversation, you see in advance when to switch to a template.

When the reply window closes, you reach the customer with templates Meta has approved. You keep your templates in a library in your workspace and pick one from the conversation screen. Because the template is ready, order and appointment news is not late.

You open the photo, document and voice message your customer sent inside the conversation, and you send yours from the same screen. File size is capped at 16 MB on the WhatsApp side. Because the attachment stays inside the conversation, it is filed together with the customer’s record.

Instead of plain text you can send the customer a message with buttons, and a row of cards when you have several options to offer. Because the customer taps instead of typing, the answer comes in one touch. The choice comes back to you as a ready answer, so you reach the outcome without stretching the conversation.

In long conversations you show which message you are answering by quoting it. For short confirmations, leaving a reaction on the message is enough. Quotes and reactions show on the WhatsApp side too, so the customer never has to ask which message you replied to.

When you open the conversation, the message is marked as read on the WhatsApp side. The customer sees on their own screen that the message has been seen. A waiting customer reads from that mark that your answer is on the way.

If the incoming number matches a record in your customer list, the conversation gathers under that person. When there is no match, whether a new record opens for WhatsApp is chosen in the settings. Because the conversation sits on the record, you read the history on the customer’s card rather than on a phone.

Every notification from Meta arrives with its signature, and Workinno does not accept the message before verifying it. A request that fails verification never lands in your conversation. Only messages that genuinely come from WhatsApp enter your inbox.

Once you disconnect the account, no new WhatsApp message arrives. Your earlier conversations stay in your workspace. Even if you move the number elsewhere, you do not lose your history with the customer.