Whoever writes to your page
should not go unanswered.

Messages written to your Facebook page land in your workspace inbox. Several people from the team look at the same box, and who is handling it is written above the conversation. Because the page is the business’s shared door, a message does not wait in one person’s app.

Instead of describing several options in plain text, you send a card set. The customer swipes the cards sideways and picks one. Because the options are in plain sight, a product question does not turn into a long exchange.

You can ask short questions with tappable options. The customer picks one without opening a keyboard. When the question becomes a button, the answer comes back in seconds.

The sender’s name and profile photo arrive with the message. You can tie the conversation to a record in your customer list. Because the person is identified, everyone writing to the page does not become one pile of strangers.

When you open the conversation, the message is marked as read on the Messenger side. The customer sees on their own screen that the message was seen. A waiting customer learns from that mark that your answer is on the way.

Messenger allows free messaging for 24 hours after the customer writes to you. Workinno shows the remaining time above the conversation. Because you see the time left on screen, you move the urgent reply forward.

You open the file your customer sent inside the conversation, and you send yours from the same screen. On the Messenger side, file size is limited to 25 MB. Because the attachment sits inside the conversation, you find the file on the customer’s record.

You keep the answers you write often as ready texts in your workspace. Because Messenger does not support provider-approved templates, these texts go out as plain messages. With the ready text one click away, the same answer is not retyped every time.

Every notification from Meta arrives with its signature, and Workinno does not accept the message before verifying it. A request that fails verification never reaches your conversation. Only what was really written to your page enters your inbox.

When you disconnect the page, no new Messenger message arrives. Your earlier conversations stay in your workspace. Even if you detach the page, your history with the customer stays where it is.