Where you get stuck,
that is where help is.

The support window opens with the article of whichever screen you are on. You do not have to search the topic on another site. While you are at the screen, you find the answer there too.

Inno explains how Workinno works and also reads your own workspace data to answer. It sees as far as your permission reaches, no further. It does not act: it creates no records, it points you to the right screen.

You can speak to Inno instead of typing. Press the microphone in the help window and ask your question out loud. When your hands are busy, the answer still comes.

You write your question as an everyday sentence and the matching part is highlighted in the article. You can also browse by topic headings and tags. If an article did not do the job, you say so with one click and help the text get better.

When the article and Inno do not solve it, you open your request in the same window. Writing the subject and the message is enough; you do not change screens or break your work. A person on the Workinno support team answers the request.

Every request opens with its own code; you quote that code in the exchange. Whether the request is new, in progress or waiting for your reply is written in the list. You do not have to ask whether something was forgotten.

You attach the screen you are seeing to the request, instead of describing it. The files sit next to the message and do not travel through a separate channel. The team sees the problem with its own eyes, not through a description.

When the team writes, you get an e-mail and a notification lands in the app. You do not have to keep the window open or check often. When the matter is settled, you can close the request yourself.

You can open a request from the site before you have an account, and follow it with your e-mail address. You do not need to sign up to get an answer to a question you ask before trying. Once you become a member, the exchange carries on in the same place.